Negative review responses, written for your industry.

Hi [Name], thank you for staying with us and for flagging this — it's not the experience we want any guest to have. I've shared this with our housekeeping and front-desk teams directly. If you're willing to give us another chance, please reach out to [contact] and we'll personally make sure your next stay is right. — [Your Name], [Hotel Name]

Thanks for the feedback, [Name] — glad the location worked well for you. We're always investing in updates and appreciate the nudge on making sure our photos reflect the rooms accurately. Hope to welcome you back soon. — [Hotel Name]

Hi [Name], I'm really sorry about the check-in experience — that's on me, and I've already updated the instructions to make things clearer for future guests. Thank you for your patience, and I hope the rest of the stay made up for the rocky start. — [Host Name]

Thanks for staying, [Name], and for pointing this out — I've gone through the listing and corrected the amenities so it's accurate for future guests. Sorry for any inconvenience this caused during your stay. — [Host Name]

Hi [Name], thank you for your patience that day, and I'm sorry for the wait — that's longer than we ever want a patient sitting. We're looking at our scheduling to avoid this going forward. If you'd like to discuss this further, please contact us at [contact]. — [Practice Name]

Thank you for the feedback, [Name] — clear costs upfront matter to us, and I'm sorry that wasn't your experience. Please get in touch at [contact] so we can go through your bill together and make sure everything's clear. — [Practice Name]

Hi [Name], sorry for the late start and the extra time on site — I know that throws off your day. Thanks for your patience while we got the job done properly. If anything about the work itself isn't sitting right, give us a call on [phone] and we'll sort it. — [Your Name], [Business Name]

Thanks for the feedback, [Name] — I'm sorry the final cost came as a surprise. We always aim to flag any extra work before it happens, and I'd like to go over exactly what changed on your job. Please call [phone] and we'll talk it through. — [Business Name]

Hi [Name], sorry to hear that — that's not the quality we stand behind. Please bring it back in or contact us at [contact] and we'll sort a replacement or refund straight away, no hassle. — [Shop Name]

Thanks for the feedback, [Name] — I'm sorry you didn't get the help you needed. I'll be going over this with the team so every customer gets the attention they deserve. Hope you'll give us another chance. — [Shop Name]

Hi [Name], thanks for flagging this, and sorry for the inconvenience — that's longer than it should've taken to fix. We're speeding up our maintenance turnaround. Let us know at [contact] if it's still an issue. — [Gym Name]

Thanks for the honest feedback, [Name] — sorry the cancellation process felt like a struggle. That's feedback we're taking seriously and reviewing internally. Please reach out to [contact] if your membership still isn't sorted. — [Gym Name]

Hi [Name], I'm sorry the result and the pace of your appointment weren't what you expected — that's honest feedback we take to heart. Please get in touch at [contact] so we can make it right, on us. — [Your Name], [Salon Name]

Thank you for your patience that day, [Name], and sorry for the wait without an update — that should never happen. We're working on keeping our schedule tighter and communicating delays as they happen. — [Salon Name]