Automated review campaigns, with honest invitations

Use a consistent invitation rule

Choose a meaningful event such as a completed appointment or handover. Apply the same eligibility rule regardless of expected satisfaction.

Set limits before sending

Agree a sensible reminder limit, suppress duplicates and honour contact preferences. Do not continue asking a customer who has opted out.

Choose neutral wording

Thank you for choosing us. If you would like to share your experience, please leave an honest review: [review link].

Check permissions and connections

A completed job alone does not establish permission for marketing. Check the purpose and content of each message, applicable PECR requirements and the lawful basis for using personal data. Confirm any job or booking integration before relying on automatic triggers.