The Experience Filter gives an unhappy customer a private way to reach you first — so you can put things right — while making it effortless for your happy customers to leave a public review.
When something hasn't gone right, the Experience Filter offers that customer a private channel to reach you directly — instead of leaving silently or stewing. You hear about it first-hand and fast, and you get the chance to make it right. Sort it out well, and you've often turned a frustrated customer into a loyal one.
Private feedback tells you exactly what to fix — the recurring snag, the gap in training, the thing customers keep mentioning. These are patterns you'd never spot from a star rating alone, and addressing them quietly raises the standard of everything you do next.
When someone's had a great experience, the Experience Filter points them straight to Google or your chosen platform, with the link ready to go. No hunting, no friction — just a couple of taps for the glowing review they were already happy to leave.
Asks how things went first. If a customer isn't happy, they're offered a private channel to reach you directly — so you hear about it straight away, not after the fact.
Capture concerns and complaints privately, with the detail you actually need to fix them — insight a public star rating could never give you.
Happy customers get pointed straight to Google and your other platforms, making it as easy as possible to leave the positive review they're already inclined to give.
Track private feedback, follow up, and mark issues as resolved — turning a one-off complaint into a customer who sticks around and comes back.
See the issues that come up again and again, so you can fix the root cause once instead of firefighting the same complaint over and over.
Switch the Experience Filter on or off whenever you like, or run straight public-review campaigns when you prefer. Your reputation, your rules.
Hear about issues privately, put them right, and make your best experiences easy to share.