Public reviews and private feedback — the customer’s choice
Give every customer an open route to Google alongside an optional private way to contact your business.
Two choices, available to everyone
Offer “Leave an honest Google review” and “Contact us privately” together. Customers can choose either, or both, regardless of how their experience went.
How was your experience? You are welcome to share an honest review publicly, contact us directly, or do both.
Leave an honest Google review · Contact us privately
No rating-based redirection
Do not make a public review depend on a satisfaction score, staff approval, a complaint form or resolving a concern first. Do not send only happy customers to Google.
Resolve issues without conditions
Use private contact to understand a problem and protect personal details. Help must not depend on changing or removing a public review.
Check the live journey
Before starting a campaign, test the public review option with low, middle and high ratings. The link must remain visible and accessible in every case.
Start getting more Google reviews
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